01Why speed matters so much
Someone looking for a service is looking now. They often have two or three tabs open and contact several businesses. The first one to reply clearly has a head start, even if it isn’t the cheapest.
The problem isn’t that you work badly: it’s that you’re working, precisely when the request comes in.
02The automatic text after a missed call
When you don’t pick up, a text goes out on its own within seconds: it thanks them, explains you’re with a client, and gives a link to describe what they need or book. The client feels looked after instead of ignored.
Keep it short, warm and useful. It should sound like you, not like a robot.
In pictures
03An example to copy
“Thanks for calling [your business]! We’re with a client right now. Tell us what you need here in 2 minutes and we’ll get back to you today: [link].”
Include your business name, a delay you can actually keep, and one link. No list of services, no promotion.
04And then?
The text opens the door; your call-back closes the sale. Block two moments in your day to call back or answer the requests you received. If someone doesn’t reply, one polite follow-up after two or three days is often enough.
To check this week
- An automatic text after every missed call
- A short message, in your name, with one link
- A reply time you really keep
- Two fixed moments a day to call back
- One polite follow-up after 2 to 3 days
The takeaway
You can’t always pick up. But you can always reply. A good automatic text is the difference between “they never call back” and “they answered right away”.
Free
We check your Google profile, your site and your Instagram, and send you the 3 fixes that bring back the most.
Get my audit
